Passengers at Belfast International Airport faced chaos on Saturday due to staffing issues, leading to long queues and significant delays. Reports indicate that only two out of six security lanes were open, causing stressed travelers to risk missing their flights. The airport acknowledged the problem, calling the delays “totally unacceptable.”
One passenger mentioned that two escalators were out of service, resulting in a crowded staircase to the check-in desks. The situation was described as a “health and safety crisis” by the passenger. Highland Radio DJ and Producer, Jimmy Stafford, shared his experience of the chaos, noting that his flight to Liverpool was delayed due to the lack of staff. Other travelers, like Deirdre Shakespeare, also expressed frustration at the low staffing levels, causing a “very stressful situation.”
Social media was flooded with complaints about the “shambles” at the airport, with some describing the atmosphere as “aggressive.” This incident occurred shortly after the introduction of new security measures at Belfast International Airport, which were meant to streamline the passengers’ journey.
In response to the situation, a spokesperson for the airport explained that a staff shortage due to illness had caused the delays. They assured passengers that security wait times had returned to normal and that measures were being taken to prevent further inconveniences. Passengers affected by the delays were encouraged to contact the airport directly for assistance.
The chaos at the airport may have also resulted in financial losses, as some travelers had to rush through departures without time for breakfast. Despite the challenges faced, the airport expressed gratitude towards passengers for their patience and understanding during the ordeal.
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