The Utility Regulator in Northern Ireland has launched Consumer Energy Charters for the winter of 2024/2025 to help businesses and homes facing difficulties with energy bills. These charters involve energy suppliers making voluntary commitments to support customers until March 2025 if they are struggling to pay their bills or are in debt. The initiative is a collaboration between the Utility Regulator, the Consumer Council, local energy suppliers, the Department for the Economy, and the Department for Communities.
Suppliers who have joined the Domestic Consumer Energy Charter have committed to contributing to hardship funds and providing additional protections for consumers in debt. Those participating in the Small Business Energy Charter have agreed to work with small business consumers in arrears and consider reasonable repayment options. They have also pledged to discuss alternative solutions with consumers before issuing disconnection letters between November 1, 2024, and March 31, 2025.
John French, Chief Executive at the Utility Regulator, emphasized the importance of consumer protection and the need to support those struggling to pay energy costs, especially small businesses facing high energy prices. The introduction of the Small Business Energy Charter for this winter and the continuation of the Domestic Consumer Energy Charter for a third year aim to provide much-needed support.
Karen Smyth, Director of Infrastructure and Sustainability at the Consumer Council, acknowledged that consumers are still facing challenges, with energy prices remaining higher than pre-pandemic levels. She expressed gratitude to local energy suppliers for offering extra support and encouraged consumers in need to reach out for assistance. The Consumer Council will work closely with suppliers to ensure that the commitments made are fulfilled and will collaborate with the Utility Regulator to enhance consumer protection.
For more information on Northern Ireland’s Consumer Energy Charters for winter 2024/25, individuals can visit www.uregni.gov.uk. It is important for consumers to be aware of the support available to them during the winter months and to reach out for assistance if needed. The collaboration between regulatory bodies, consumer organizations, and energy suppliers demonstrates a commitment to helping those facing energy-related challenges.